Job Details

Title: Clinical Product Specialist

Location: Remote 

Description

Job Overview:

The Clinical Product Specialist is an integral member of the Software Product Development team at Ambry Genetics. In close collaboration with Product Managers, this individual contributes to the clinical development, design, validation, and improvements of our user software applications including healthcare provider and patient portals, risk assessment tools, pedigree drawing software, and novel IT- and AI-focused solutions. The Clinical Product Specialist also acts as a liaison between client-facing and software teams, ensuring thorough clinical product knowledge and communication throughout the organization as well as to clients.

DUTIES AND RESPONSIBILITIES:

• Act as a clinical product resource for client-facing teams, appropriately answering clinical inquiries from clients in real-time
• Participate in the development of, and updates to, digital content for our software products
• Monitor clinical feature requests and software bugs, and communicate updates and resolutions to Product Managers and client-facing teams as-needed

• Map out patient user journeys and identify common software use cases
• Participate in acceptance testing- testing and validating developed features against documented requirements
• Recognize and communicate areas of improvement for our software programs based on clinical knowledge and voice of customer data
• Analyze and stay abreast of medical/scientific literature and standard of care guidelines regarding genetic testing and patient education/counseling best practices
• Contribute to the development and implementation of policies and procedures that will improve the client and patient experiences with Ambry software systems
• Support product managers in tracking and measuring key clinical performance indicators
• Support research studies, abstract submission, and/or presentations as needed

Education and Knowledge:

• Strong knowledge of cancer, cardio, neuro and/or prenatal genetics required
• Degree in clinical profession or human genetics strongly preferred
• Strong understanding of or background in the software product development process
• Strong writing skills with a focus on consumer/patient content
• Ability to translate complex genetics information into understandable terms

EXPERIENCE:

• 2+ years of clinical software product development or management preferred
• 1+ years of experience in clinical profession preferred
• Experience with chatbots and/or other artificial intelligence technology preferred

• Excellent oral communication skills
• Competent with computers and technology (Microsoft Office, Excel, G-Suite, Miro, Figma, JIRA, Confluence)
• Highly organized, including exceptional time management skills

Other:

• Duties may require occasionally working outside normal working hours (evenings) at pre-scheduled times (i.e. Wednesday at 8pm Pacific Time)
• This role work with Protected Health Information (PHI) on a regular basis both in paper and electronic form and therefore training related to HIPAA/PHI privacy, General Policies and Procedure Compliance training and Security training will be required upon hire.

About Us

Ambry Genetics Corporation is a CAP-accredited and CLIA-licensed molecular genetics laboratory based in Aliso Viejo, California. We are a genetics-based healthcare company that is dedicated to open scientific exchange so we can work together to understand and treat all human disease faster.

At Ambry, everyone is welcome. A career at Ambry Genetics is a chance to be part of a dynamic company that aims to improve health by understanding the relationships between genetics and human disease. We earned our reputation as industry leaders by responsibly introducing cutting-edge genetic testing solutions and continually sharing what we learn with the global scientific community.

At Ambry you will be learning, challenging yourself, and having fun while collaborating with teammates through the open exchange of ideas. We also offer access to gym memberships, onsite food trucks, “Lunch and Learns,” and more. Our outstanding benefits program includes medical, dental, vision, 401k, FSA, and generous paid time off (PTO) program. Ambry Genetics is an Equal Opportunity Employer (EOE) and we maintain a drug-free work environment.

Ambry Genetics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (and traits historically associated with race, including, but not limited to hair texture and protective hairstyles such as braids, locks, and twists), color, creed, religion, sex, sexual orientation, gender identity, gender expression (including transgender status), national origin, ancestry, age, marital status or protected veteran status and will not be discriminated against on the basis of disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Ambry does not accept unsolicited resumes from individual recruiters, third party recruiting agencies, outside recruiters or firms without an executed contract in place. We are not responsible for any fees related to resumes that are unsolicited or are received by Ambry. Such resumes will be deemed the sole property of Ambry and will be processed accordingly.